Shipping policy

Delivery & Collection 

• All local deliveries ( within 60 miles of L12 ) where possible will be delivered personally by a member of Scouse Girl Timber. Once your item is ready for dispatch a member of staff will be in touch with a specified delivery date and a 3 hour delivery slot. If you are unable to accommodate the given date and time we will allocate the next available slot. This will extend your turnover time.
• All personally delivered items will be delivered to a lower ground room of your choice. 
• Deliveries outside of 60 miles of L12 will be delivered via a 1-man courier service and delivered to a lower ground hallway or entry.
• Our dining tables are delivered without the legs attached.
• All our furniture is delivered without metal work attached for safety purposes.
• If agreed prior to delivery, set up is available for dining tables and benches only.
• Orders will be sent to the delivery address that you specify on your order. We do not take responsibility if you have entered your address incorrectly.   
• It is your responsibility to make sure your items will fit through all doors, corridors, stairwells etc. Will not be held responsible for items not fitting into the space required, and any re-deliveries and alterations will have to be charged to the customer.
• Most of the time our couriers work on set prices, however, we reserve the right to potentially increase the delivery costs at any time.
• Any attempted and failed deliveries due to access issues will be charged to the customer, along with the cost of any necessary alterations. 
• Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time or times agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the courier or ourselves.
• We will always endeavour to complete any work in as timely way as possible, but unless agreed to beforehand with the Buyer, we will not be subject to any subsequent arbitrary delivery dates requested or insisted upon by the Buyer or their agents.
• When we use third party delivery companies; your contact details will be sent onto them to arrange delivery. The delivery companies are responsible for organising the delivery of your goods, and may not be completely flexible on delivery dates. 
• It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within 24 hours of receiving your order - anything over 24 hours and we will not be able to log your claim with any of the courier services for compensation. 

CLICK & COLLECT