Refund policy

Order Cancellations

Once your order has been placed you have a cooling off period of 14 days - unless orders have already been received in this time. If your order has been received please refer to our returns policy.

If you place an order and wish to cancel it, please contact us. If your order has begun production or has bespoke materials which have been ordered we are unable to cancel your order.

We cannot be held responsible for design errors with manufacture of products designed or instructed by you the customer. Please ensure you have measured the space you wish to place the item accurately before design and ensure that floor weights are not exceeded. If you are unsure of a product weight please ask us and we will give the most accurate information as possible before manufacture.

Bespoke or made to measure items only have a 7 day cancelation policy.

Masterclass places are none refundable but can be transferable upon Scouse Girl Timber disgression.

Refund, Returns and Alterations

This policy is offered in addition to your legal rights.

Deposits - If you have chosen to pay outside of our website and a deposit has been taken, these are Non-Refundable.

To be eligible for a return, your item must be in the same condition that you received it.

Any return costs will not be covered by Scouse Girl Timber, we are not responsible for the return of the items. This includes items posted or hand delivered. Delivery charges are not refundable. Please see our 3 step returns guide below.

Non-bespoke orders (in styles and sizes listed on this website) can be returned and refunded up to 30 days after receipt of your product. Please see "Guarantee Policy" for details deemed as faults. Faults with larger furniture items such as dining tables etc. are not covered by the guarantee.
Gift cards or workshops are non-refundable or transferable.

We endeavour to always send out quality products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing with images of any areas of damage. See the Materials used section in our T's and C's for what we deem as acceptable ‘character’ within the wood.
Please inspect your items upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Upon delivery we may take images of items in their current state. We will ask for images of any damages you are reporting.
Once an order has been placed, by putting down a payment, the cost of any additional requested design drawings, or requested alterations to existing drawings will be charged to the customer. We do not provide drawings for all items.
Refunds will be made via the same payment method as the order was placed. This can take up to 10-14 working days depending on your banks own terms and conditions.

Returns in 3 easy steps:

Although we're confident in all of our products, we understand that sometimes things can change, so if you wish to return a product you have 30 days to do so. Within this time you must have contacted us prior to the return and you are required to cover the returns postage. Bespoke items are non-refundable.

Step 1: Contact us. Please ensure you contact us prior to your return and we'll give you any information you need to complete your return with as much ease as possible.

Step 2: Re-package your items. Please ensure that all items are packaged well to make sure you wont be charged any repair fees, these fees are listed too but not exclusive to the below -

Chips to powder coating on metal components - 10% charge of the item total
Small dints or scratches to wood - 15% charge of the item total
Large dints, scratches or other - 25% charge of the item total
unsalvageable item - 100% charge.

Step 3: Book in and send your parcel. The best way to do this is via a comparison site like Parcel Monkey