Delivery, Returns & Refunds
ALL OUR ITEMS ARE MADE TO ORDER - WE DO NOT HOLD STOCK.
Delivery & Collection
- All local deliveries ( within 60 miles of L12 ) where possible will be delivered personally by a member of Scouse Girl Timber. Once your item is ready for dispatch a member of staff will be in touch with a specified delivery date and a 3 hour delivery slot. If you are unable to accommodate the given date and time we will allocate the next available slot. This will extend your turnover time.
- All personally delivered items will be delivered to a lower ground room of your choice.
- Deliveries outside of 60 miles of L12 will be delivered via a 1-man courier service and delivered to a lower ground hallway or entry.
- Our dining tables are delivered without the legs attached.
- If agreed prior to delivery, set up is available for dining tables and benches only.
- Orders will be sent to the delivery address that you specify on your order. We do not take responsibility if you have entered your address incorrectly.
- It is your responsibility to make sure your items will fit through all doors, corridors, stairwells etc. Will not be held responsible for items not fitting into the space required, and any re-deliveries and alterations will have to be charged to the customer.
- Most of the time our couriers work on set prices, however, we reserve the right to potentially increase the delivery costs at any time.
- Any attempted and failed deliveries due to access issues will be charged to the customer, along with the cost of any necessary alterations.
- Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time or times agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the courier or ourselves.
- We will always endeavour to complete any work in as timely way as possible, but unless agreed to beforehand with the Buyer, we will not be subject to any subsequent arbitrary delivery dates requested or insisted upon by the Buyer or their agents.
- When we use third party delivery companies; your contact details will be sent onto them to arrange delivery. The delivery companies are responsible for organising the delivery of your goods, and may not be completely flexible on delivery dates.
- It is the buyers responsibility to make sure they are available during the whole of the prearranged delivery times and date. The delivery can be rescheduled up to 48 hours prior to the agreed delivery times free of charge, anytime after this will he subject to redelivery fee's.
- It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within 24 hours of receiving your order - anything over 24 hours and we will not be able to log your claim with any of the courier services for compensation.
CLICK & COLLECT
- We offer a free click and collect service from our workshop. This can be selected at checkout.
- Once your order is ready for collection, a member of the team will be in touch to arrange a date and time. If you arrive without an agreed time and date, we hold the right to refuse service.
- Days and times are subject to but not restricted to our opening hours.
- If you wish to change to a delivery service from click and collect, please contact us directly.
Order Cancellations
Once your order has been placed you have a cooling off period of 14 days - unless orders have already been received in this time. If your order has been received please refer to our returns policy.
If you place an order and wish to cancel it, please contact us. If your order has begun production or has bespoke materials which have been ordered we are unable to cancel your order.
We cannot be held responsible for design errors with manufacture of products designed or instructed by you the customer. Please ensure you have measured the space you wish to place the item accurately before design and ensure that floor weights are not exceeded. If you are unsure of a product weight please ask us and we will give the most accurate information as possible before manufacture.
Bespoke or made to measure items only have a 7 day cancelation policy.
Refund, Returns and Alterations
This policy is offered in addition to your legal rights.
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Deposits - If you have chosen to pay outside of our website and a deposit has been taken, these are Non-Refundable.
- To be eligible for a return, your item must be in the same condition that you received it.
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Any return costs will not be covered by Scouse Girl Timber, we are not responsible for the return of the items. This includes items posted or hand delivered. Delivery charges are not refundable. Please see our 3 step returns guide below.
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Non-bespoke orders (in styles and sizes listed on this website) can be returned and refunded up to 30 days after receipt of your product. Please see "Guarantee Policy" for details deemed as faults. Faults with larger furniture items such as dining tables etc. are not covered by the guarantee.
- Gift cards or workshops are non-refundable or transferable.
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We endeavour to always send out quality products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing with images of any areas of damage. See the Materials used section in our T's and C's for what we deem as acceptable ‘character’ within the wood.
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Please inspect your items upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Upon delivery we may take images of items in their current state. We will ask for images of any damages you are reporting.
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Once an order has been placed, by putting down a payment, the cost of any additional requested design drawings, or requested alterations to existing drawings will be charged to the customer. We do not provide drawings for all items.
- Refunds will be made via the same payment method as the order was placed. This can take up to 10-14 working days depending on your banks own terms and conditions.
Returns in 3 easy steps:
Although we're confident in all of our products, we understand that sometimes things can change, so if you wish to return a product you have 30 days to do so. Within this time you must have contacted us prior to the return and you are required to cover the returns postage. Bespoke items are non-refundable.
Step 1: Contact us. Please ensure you contact us prior to your return and we'll give you any information you need to complete your return with as much ease as possible.
Step 2: Re-package your items. Please ensure that all items are packaged well to make sure you wont be charged any repair fees, these fees are listed too but not exclusive to the below -- Chips to powder coating on metal components - 10% charge of the item total
- Small dints or scratches to wood - 15% charge of the item total
- Large dints, scratches or other - 25% charge of the item total
- unsalvageable item - 100% charge.